Ordering, Shipping & Returns

Art work by Kelly Goss

Thank you for your interest in my art. Please read the important information below regarding purchasing of original art work and prints through my website.   

 

ORDERING & PAYMENT

All standard orders for paintings and cards can be processed through MY SHOP.

All transactions are handled securely through Paypal. You will be able to process your payment using a Paypal account or using a debit or credit card.

 

All orders for commissions or bulk orders are settled via Paypal invoices, which I will send by email. Payment is expected in 7 days from date of completion of the project and prior to shipping. In some cases I may ask for a deposit to be paid. Payment for deposits are expected before work commences. If you would like me to commission a piece of art for you or give you a quote for a bulk order please contact me.

 

For more information on bulk card orders please see my Greeting cards and Postcards page.
For more information on pet portrait commissions please see my Pet Portrait Commissions page.
For more information on bespoke commissions please see my Bespoke Commissions page.
 

 

SHIPPING & INSURANCE 

Postage, packaging and insurance charges for UK mainland delivery are included in the listing price and services used are as follows:

  • LARGE CANVAS or FRAMED PAINTINGS (over £50 value) – Courier
  • SMALL PAINTINGS (under £50 value) – Royal Mail Signed for 1st Class
  • CARDS ( standard orders) – Royal Mail Standard First Class
If you require international shipping or a different shipping service than listed above please contact me for a quote. I aim to ship orders in 1-2 working days. Once shipped, I will send you a shipping notification email with tracking number, if applicable. Estimated delivery times are 2-3 working days.

 

All items are insured for loss and damage up to the total order value. I reserve the right to change the shipping method and service provider.
If you receive your package with damaged items, please contact me by email on kellykgoss@gmail.com within 1 business day of receiving your order with the following details in order for me to process an insurance claim through the carrier:
  • 1 or more photographs of the damaged item
  • date and time of delivery

NOTE: Please keep the entire package as received. The carrier may request to inspect the item.

 

RETURNS & REFUNDS

Once you have received your order, if you are not completely satisfied with it, I am happy for you to return it to me within 7 days of receipt, using the same postage method and insurance used to deliver it to you. Please contact me by email on kellykgoss@gmail.com to discuss return.

  • A standard postage and packaging fee of £10 is non-refundable.
  • If a deposit has been paid, the fee is non-refundable.
  • The balance of the payment will be returned once the order items have been received by me in a saleable condition.